30 DAY Returns!
Customers may apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.
Please note: items marked "Final Sale” cannot be returned/exchanged.
Sale and promotional items are excluded and remain subject to our regular return/exchange policy.
WHAT DELIVERY OPTIONS DO I HAVE?
When your destination country is the U.S,CA,UK you can choose between Standard Delivery.
STANDARD DELIVERY:
7-20 business days
$4.99
During peak seasons and promotional sales, delivery might take a little longer.
WHERE DOES FADSHOE DELIVER?
U.S.: We ship orders to all 50 U.S. states (and Washington D.C.) Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses.
HOW CAN I TRACK MY ORDER?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order in your account.
TAX AND DUTIES
Taxes and duties are calculated according to your shipping destination and itemized on the Checkout page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
We ship to all locations on a DDU (Delivery Duty Unpaid) basis, which means that product prices displayed are exclusive of all taxes and duties.
Q：What size boots should I order?
A: Our shoes are true to standard U.S. shoe sizes, and standard B width. Please order what you’d normally order!
Q: I have wider feet. Will FADSHOE shoes work for me?
A: All of our shoes are designed to be true to standard B-width. If you're a half size, we suggest sizing down. Please refer to the sizing guide for each shoe, as recommendations may vary depending on the style. Our customer service is here to assist you, so don't hesitate to reach out for further guidance.
Need more advice? Shoot us an email any time at hello@fadshoe.store
Q: What forms of payment do you accept?
A: We accept major credit cards (Visa, MasterCard), PayPal through our secure checkout system. If you’re paying with PayPal Express Checkout, please keep in mind that your order will automatically ship to the address that’s associated with your PayPal account, unless you change it while ordering.
Q: Is my order secure?
A: Yes! Our website employs industry-standard security measures to ensure your privacy and the security of your information. Any information that you provide is temporarily transmitted using Secure Socket Layer (SSL) technology and then encrypted using industry-standard safeguards.
Q: I need to change my order. Help!
A: Generally, orders cannot be canceled or changed after 24 hours from when the order was placed. For urgent matters, please email at hello@fadshoe.store.
Q: How long will it take to receive my order?
A: Orders shipped via standard shipping method are unable to be expedited. While we do our best to process expedited orders as quickly as possible, processing and shipping timelines can vary due to factors such as order volume, holidays, etc. Generally, your order will ship within 1-3 business days (excluding holidays) from time of purchase. Orders placed on holidays will ship on the next working day. You should expect to receive your order within 7-15 working days for standard shipping depending on your geographic location.
Q: What is the status of my order?
A: We will send you a shipping confirmation email with a tracking number when your order is fulfilled. You can track your order by putting the tracking number into the box and click TRACK button on the 'Track My Order' page.
Q: Do I need to create an account to order?
A: You do not need an account to order from FADSHOE. A FADSHOE account is used to track past orders and save items to your shopping cart. If you have already placed an order and would like to set up an account, you can do so Here.
Q: I want to return my order, what can I do?
A: All products must be in unworn or unused condition to be eligible for refunds and exchanges. For more information, please refer to our Return & Refund Policy.
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